We may collect the following types of personal data when you use the App:

1. Account Information: Name, email address, phone number, merchant ID, and login credentials.
2. Device Information: IP address, device model, operating system, and unique device identifiers.
3. Transaction Data: Payment details (for replacement parts), service request history, and troubleshooting logs.
4. Communication Data: Customer support inquiries, chat logs, and call recordings (if applicable).
5. Location Data: (If required) for service assistance or fraud prevention.

We process your personal data for the following purposes:

1. To provide troubleshooting guidance for payment terminals.
2. To facilitate customer service requests and ticket submissions.
3. To process payments for replacement parts or services.
4. To improve App functionality and user experience.
5. To comply with legal and regulatory obligations.
6. To prevent fraud and ensure security.

We may disclose your personal data to:

1. Service Providers: Third-party vendors assisting in App maintenance, payment processing, or customer support.
2. Regulatory Authorities: If required by law or legal proceedings.
3. Affiliates & Partners: For business operations, provided they adhere to confidentiality agreements.

We do not sell your personal data to third parties.

1. We implement encryption, firewalls, and access controls to protect your data.
2. Regular security audits are conducted to prevent unauthorized access.
3. Employees and third parties are bound by strict confidentiality agreements.

1. Your data is retained only as long as necessary for the stated purposes or as required by law.
2. Inactive accounts may be deleted after a reasonable period.

You have the right to:

1. Access your personal data held by us.
2. Correct inaccurate or incomplete data.
3. Withdraw consent (subject to legal restrictions).
4. Request deletion of data (where applicable).

To exercise these rights, contact us at customercare@revpay.com.my

1. The App may use cookies or analytics tools to enhance performance.
2. You may disable cookies in your device settings, but some App features may be affected.

1. The App may contain links to third-party websites.
2. We are not responsible for their privacy practices.

1. We may amend this Policy from time to time.
2. Changes will be notified via the App or email.

For privacy-related inquiries, contact:
Revenue Group Berhad
Email: customercare@revpay.com.my
Phone: +603 9212 3388